Sales Associate

1st shift available

Lumberton, NC and Fayetteville, NC areas

Job Functions:

• Welcome customers, assess their needs, and provide assistance on product features and benefits.
• Ensure a high level of customer satisfaction through excellent service.
• Possess strong selling skills.
• Drive sales by being goal oriented.
• Stay current and knowledgeable on products and services.
• Process product exchanges and returns.
• Complete paperwork in a timely manner.
• Respond to customer complaints and comments, as well as recording them so as to develop any trends that may be developing.
• Communicate with your supervisor or management team any innovative ideas for improving the operation of the retail floor or improving customer relations.
• Create ideas for the organization and implementation of special promotions, displays and events.
• Other duties as assigned

Job Requirements:

• High school diploma. College education a plus, but not required. On the job training is available.
• Excellent customer service.
• Proper telephone etiquette.

Other abilities:

• Ability to work in a team environment.
• Ability to maintain a positive and professional attitude at all times.
• Ability to multi-task and handle fast paced work.
• Ability to demonstrate attention to detail, drive and enthusiasm.
• Ability to demonstrate problem solving and trouble-shooting skills as well as the ability to grasp new concepts quickly.
• Ability to respond appropriately to common inquiries of complaints from customers.
• Ability to exhibit good judgment, flexibility and creativity.
• Ability to understand the need to follow processes and procedures.
• Ability to uphold the standards and ethics of the company.

Qualifications:

• Customer Service: Manages difficult or emotional customer situations; responds promptly to customer needs; responds to requests for service and assistance within employed working hours.
• Quality Management: Demonstrates accuracy and thoroughness.
• Organizational Support: Follows policies and procedures; completes administrative tasks correctly and on time.
• Planning/Organization: Uses time efficiently.
• Professionalism: Approaches others in a tactful manner; treats others with respect and consideration regardless of their status or position; accepts responsibility for their own actions.
• Quality: Demonstrates accuracy and thoroughness; monitors their own work to ensure quality.
• Quantity: Meets productivity standards; completes work in a timely manner; works quickly.
• Attendance/Punctuality: Is consistently at work and on time.
• Dependability: Follows instructions; responds to management direction; takes responsibility for their own actions; keeps commitments.
• Oral Communication: Speaks clearly and persuasively in positive or negative situations; listens and gets clarification when needed; responds well to questions.
• Written Communication: Writes clearly and informatively; presents numerical da􀀚a effectively; able to read and interpret written information.
• Wanting to do better: Exhibits a never-ending quest to improve performance in every variable, every project, every relationship and.every detail.
• Enthusiasm: Exhibits enthusiasm and greets each day with a positive attitude.
• Dealing with the unexpected: Analyzes the situation and is willing to change direction, make a new plan/take a new path and try new solutions.
• Helpfulness: Always ready to lend a helping hand by making suggestions and offering compliments, when earned, as real success in the workplace requires teamwork.
• Taking Initiative: Recognizes what needs to be done and take on the task, big or small, as professionals take the initiative to get things done.
• Remaining Focused: Navigates through obstacles or setbacks but never loses sight of the end result, as professionals remain focused on the task at hand and the goal ahead.

Must be able to lift 50 lbs